Question 1

What is WiFi Weave?

Accepted Answer

WiFi Weave is an AI-powered Wi-Fi planning tool designed for Network Engineers, Wi-Fi Administrators, IT Managers, and MSPs. It helps optimize Wi-Fi network design and deployment using advanced machine learning algorithms.

Question 2

How does the AI Auto Planner work?

Accepted Answer

Our AI Auto Planner analyzes your floor plan, detects walls and obstacles, and automatically suggests optimal access point placement for maximum coverage and performance. It considers factors like signal strength, interference, and user density.

Question 3

Can I try WiFi Weave before purchasing?

Accepted Answer

Yes! All our plans come with a 7-day free trial. Credit card is required to start. You can explore all features and see how WiFi Weave can improve your Wi-Fi planning process.

Question 4

What file formats do you support for floor plans?

Accepted Answer

WiFi Weave supports common image formats including PNG, JPEG, and GIF. You can also import existing Ekahau projects (.esx files) — floors, access points, and walls are brought in automatically — and import access point lists exported from UniFi, Meraki, or Aruba controllers.

Question 5

Can I import my existing Ekahau projects?

Accepted Answer

Yes. WiFi Weave imports Ekahau .esx project files, including floor plans, access point placements, and walls, so you can move existing designs over without starting from scratch.

Question 6

Is my data secure?

Accepted Answer

Yes. All traffic is encrypted in transit (TLS), stored controller credentials are encrypted at rest, and your network plans and data are never shared with third parties.

Question 7

What devices are supported in the device library?

Accepted Answer

Our device library covers access points from 17+ manufacturers including Cisco, Meraki, Aruba, Juniper Mist, Ubiquiti, Ruckus, TP-Link, Fortinet, and more — up to the latest Wi-Fi 6E and Wi-Fi 7 models across 2.4, 5, and 6 GHz. You can also define custom AP models.

Question 8

How accurate are the heatmaps?

Accepted Answer

Our heatmaps account for real-world factors like wall materials, interference sources, and device antenna specifications, using industry-standard propagation models (free-space and ITU-R P.1238 indoor). You can also validate and calibrate predictions against real survey measurements, with accuracy reports showing predicted-vs-measured error.

Question 9

Can I export my network plans?

Accepted Answer

Yes. You can export professional PDF reports and PowerPoint presentations, plus CSV exports including coverage summaries, channel plans, and a bill of materials. Pro plan includes access to all visualization exports.

Question 10

What support options are available?

Accepted Answer

We offer email support for all plans during business hours, with priority support and onboarding on the MSP plan. We also provide comprehensive documentation and video tutorials.

Question 11

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time by contacting us. There are no cancellation fees or long-term contracts. Your access will continue until the end of your current billing period.

Frequently Asked Questions

What is WiFi Weave?

How does the AI Auto Planner work?

Can I try WiFi Weave before purchasing?

What file formats do you support for floor plans?

Can I import my existing Ekahau projects?

Is my data secure?

What devices are supported in the device library?

How accurate are the heatmaps?

Can I export my network plans?

What support options are available?

How do I cancel my subscription?

Still Have Questions?

Frequently Asked Questions

What is WiFi Weave?

How does the AI Auto Planner work?

Can I try WiFi Weave before purchasing?

What file formats do you support for floor plans?

Can I import my existing Ekahau projects?

Is my data secure?

What devices are supported in the device library?

How accurate are the heatmaps?

Can I export my network plans?

What support options are available?

How do I cancel my subscription?

Still Have Questions?